How Print-On-Demand Reduced One Association’s Shipping Costs By 60%

 

International Information Systems Security Certification Consortium, Inc. (ISC)2® is the global not-for-profit leader in educating and certifying information security professionals throughout their careers. The organization provides Gold Standard credentials to a membership of nearly 90,000 certified industry professionals in more than 135 countries through instructor-led training, live online training and one- and two-day educational seminars.

Challenge: A Large Up-Front Financial Investment

To deliver course materials to more than 135 countries, (ISC)2 was printing a 6-12 month supply of course books, and then shipping and storing the materials in four locations around the world. This print and inventory model required a large up-front financial investment and decreased the profitability of its courses. Additionally, maintaining inventory in multiple locations made it more difficult to track and measure costs.

Solution: A Print-On-Demand Model

Recognizing these challenges, (ISC)2 reached out to potential third-party solution providers. Omnipress performed an evaluation of the organization’s complete print and fulfillment process. Together, they were able to help (ISC)2 quantify the true cost of printing and shipping their materials and develop a print and fulfillment model that balanced cost-per-piece with appropriate inventory levels. Omnipress was able to migrate (ISC)2 to a print-on-demand solution that eliminated the need to print, ship and store materials in multiple locations around the globe.

“Working with Omnipress is more than hiring a print company. They are a partner that cares about providing a quality product and upholds the old-world thinking of customer service.” – Dave White, Product Development Manager, (ISC)2

Results: 60% Reduction in Shipping Cost

By switching to a print-on-demand model through Omnipress, (ISC)2 reduced the cost of shipping materials for their instructor-led courses by 60% while at the same time increasing cash flow. The organization now pays a monthly cost based on known receivables rather than investing up-front in a year’s worth of material.

A Member Benefit in an Unexpected Place

One of the questions we hear regularly from customers and prospects alike is, “How are other organizations solving this problem?” So, it’s exciting when we have an opportunity to let customers share their success stories directly with the association community!

State Bar of WI Creates a New Member Benefit

We had a chance to talk with George Brown, Executive Director of State Bar of WI, about the effect partnering with Omnipress had on the organization’s publications. We realized as we began talking that it wasn’t just his staff’s time that was freed up; in fact, working with Omnipress created another, very tangible member benefit. Watch George Brown talk about the value State Bar of Wisconsin was able to deliver to members because of their relationship with Omnipress.

VIDEO TRANSCRIPT

George Brown: A number of years ago we had a discussion as to whether we were a publisher or a publisher and a printer and we realized we’re really our specialty is publication, it’s developing the product, it’s not printing it and not delivering it.

And so we looked around for a partner. Not just a vendor but a partner to help us on that publication and distribution side. And we chose Omnipress.

This room is actually because of Omnipress because of the relationship we have with you. We were able to. This is actually where the printers were originally, when we knew we were going to shift over to you it freed up space. It freed up all the space in this room and another room across the hall. We call this the war room. The war room is where we can have all kinds of free form discussions. People can, staff or members can hold it for a day, two days, three days. Across the way we have what we call a peace room. It’s a much quieter room, its designed for in-depth conversations with folks and this extra space was really needed because this then frees up space on our first and second floors so that our members now have more space to use. So it really has been a benefit to us as an organization.

Dan Loomis: It is really interesting to hear what people are actually doing with the physical space. You don’t get the chance to hear that very often.

George Brown: Right

Dan Loomis: We appreciate you sharing

George Brown: Absolutely and what it does as a result in order to gain more space we don’t have to put an addition on the building. So the footprint stays the same, the usage of the building becomes more valuable to our members as well as to our staff. So that is really what we’re after.

Get the Whole Story: Print & Fulfillment Case Study

Does your association struggle to print and ship course books for its continuing education courses while staying within budget? That’s a challenge for many associations of different sizes, from a variety of industries, across the country and the globe.

Learn from example! International Information Systems Security Certification Consortium, Inc., known as (ISC)2 , tackled these challenges head-on, with Omnipress’ help, and reduced the cost of printing and shipping course materials by 60% for instructor-led training courses. Just think of how your association could expand its training program if printing and shipping cost 60% less!

Besides saving money, (ISC)2 found that time was on their side once print and order fulfillment were being handled by Omnipress. Order fulfillment in particular is one of those pesky tasks that doesn’t seem as time-consuming as it really is until you don’t have to think about it anymore.

(ISC)2 staff felt more productive and less frustrated with fewer balls in the air and fewer vendors to call when issues arose. The Omnipress team rose to the challenge, providing a dedicated project manager to work with (ISC)2 Product Development Manager Dave White and his team.

Do these sound like results your association’s training program would enjoy? Download the case study to read the full story behind (ISC)2’s experience with Omnipress. We’d love to help your association save and succeed, as (ISC)2 has!

It’s About Time: Order Fulfillment

Note: Last week, we discussed the issue of time as it relates to inventory management. You can read that article here.

Though on Sunday we turn our calendars to February, it’s not too late to establish some better habits for 2015. Many people resolve to better manage their time. This sometimes takes the shape of work/life balance, but it makes sense to take control of how you spend your time on the job as well.

Eliminating unnecessary or redundant tasks can help streamline your workday. If you work with a printer for your training materials that also handles fulfillment, taking on that work yourself is somewhat redundant.

Sure, you may save a few bucks. But the hoops you’ll need to jump through to teach yourself and your staff how to manage shipping, especially if multiple locations are used or international shipping is required, will make you wonder if it’s worth the savings.

If your years on this earth that taught you anything, it’s that there are experts in every activity you can imagine. Omnipress employs several experts in shipping and fulfillment. In fact, the average number of years with the company of Omnipress production team members is a whopping 20! With that much time invested, most of them certainly qualify as experts.

Your expertise, on the other hand, is likely in a different skill set altogether. To maximize your time in the office, focusing on your strengths is key. If packing boxes and handling shipping is indeed your strong suit, perhaps you’re in the wrong line of work. It’s much more likely, though, that you view order fulfillment as a have-to-do, not a love-to-do.

According to Dr. Rebecca Keller, CEO and Founder of Gravitas Publications, “I didn’t get into the game to get good at fulfillment. Life is short! We really don’t get that much time, so why waste it packing up books?”

Working with Omnipress gave Dr. Keller the time she needed to build her business. “I didn’t have a big enough vision to know what this would look like off my plate and how much it would free me up. Omnipress is really allowing me to see my dreams and my vision fulfilled.”

If that is the kind of fulfillment you’d like to see for your association in 2015, it’s time to think about outsourcing print, fulfillment, and inventory management of your training materials.

For more information on Dr. Keller’s story, read the case study or listen to one of Omnipress’ podcast episodes that feature her as a special guest. (You can enjoy Real-Science-4-Kids Outsourcing Case Study, Print Books Build Better Brains, or both.)

Make 2015 the year you get real about time management! The first step is recognizing how and where your time is not being optimized and take action to correct it. Order fulfillment might not be the best use of your talent and resources, but it’s someone’s specialty, and you’ll find that Omnipress is just the partner you need to make positive changes in your day-to-day life.

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