Several surveys indicate that most conference attendees still prefer in-person events and look forward to the day they can safely resume. However, a recent report released by PCMA tells us that virtual events—in one form or another—are here to stay for the foreseeable future. As we become more accustomed to doing nearly everything virtually, we’re going to expect more from virtual conferences. It won’t be enough to deliver great content through easily accessible technology. We also need to think about how we deliver a more human event experience in this now-virtual world.

Virtual Event Welcome Kits & Swag Bags

Cue the conference welcome packet. Or welcome kit. Or swag bag. Whichever you prefer. We once felt they were an important part of an in-person conference—important enough to spend the wee hours of the morning stuffing tote bags! Why? They set the tone of the meeting, made our attendees feel important, created sponsorship opportunities, and provided key information for navigating the event.

A welcome kit mailed to virtual attendees ahead of the event provides some much-needed return to normalcy.

Common Challenges for Virtual Attendees

It’s possible your attendees are not going to experience the same level of excitement and anticipation leading up to your virtual event as they do for the in-person version simply because there is less to get excited about. No new city to explore. Fewer opportunities to meet and truly connect with old friends and new acquaintances. Fewer of those “surprise and delight” moments that make the meeting fun and memorable.

More attendees run the risk of feeling anonymous and less important at a virtual event—both to the organizers and to other attendees, especially if they are newer to the organization. The perception can be that it’s easier to become lost in a sea of Zoom faces or duck out of a session without anyone really noticing.

Virtual conferences can also be more difficult to navigate. For example, if you have a logistical question or don’t know where the next session is at an in-person conference you simply ask someone—event staff, volunteers, or fellow attendees. But for a virtual conference, you need to understand the schedule, technology requirements, login URLs and credentials, how to use the platform, and any important details and expectations, like how to connect with the speaker. Or, what do I need to know for Happy Hour Trivia again? In the days leading up to and during the conference, it can be too easy for important instructions and information to get lost in the abyss of email.

Welcome Kits Create Anticipation, Build Connections, and Provide Information

A welcome kit can be used to capture the spirit of your event, help facilitate attendee connections, create sponsorship opportunities, and provide important information. It also makes your attendees feel appreciated and part of something important before the first session even begins.

Here are some ideas of what to include in your welcome kit:

  • Branded promotional items that align with your event’s theme
  • Items that make it easier to participate from home, such as snacks, water, coffee, earbuds, a mi-fi, fidget toy, and even a themed “Do Not Disturb” sign to hang on their home office door
  • Items that help create conversation and bring attendees together during a fun social or network event, such as t-shirts, silly sunglasses, an item for a virtual scavenger hunt, etc.
  • Helpful, informative materials such as happy hour drink recipe cards, tips for looking your best on webcam, etc.
  • Sponsor and exhibitor materials that help attendees connect with the products and solutions they need.

Include a Printed Program Book in Virtual Event Welcome Kits

Believe it or not, the printed program book still plays an important role in the virtual event. It serves as a guide to navigating the schedule and provides a centralized place for all participation instructions. It can also be used as a handy place to take notes, which can be harder to do on a computer or other device during a virtual meeting, especially if your attendees don’t have the benefit of multiple monitors. And, of course, it provides an opportunity to showcase your sponsors and exhibitors. Pair the printed book with a digital conference flipbook to give sponsors even more exposure such as embedded videos, virtual callouts, and web links.

When our conferences shifted from in-person to online, we lost the tactile component of the meeting, which is proving to be an important part of a virtual event. Meeting planners should consider a physical mailing to attendees that contain promotional items and printed materials to bridge the gap between the in-person and the virtual event experience.

Need help printing, stuffing, and mailing your attendee welcome packets, swag bags, or other pre-event materials?

Contact us to receive a quote!

About Omnipress

Omnipress delivers educational content for associations and other organizations. Digital and print solutions for in-person, virtual, and hybrid conferences and training programs.

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