Customer Story:
International Facility Management Association

With managed print and fulfillment by Omnipress, IFMA maintains right inventory levels to help ease pain of managing a robust roster of credentialing programs.

A print and fulfillment strategy for educational materials that maintains right-size inventory levels

IFMA is the world’s largest and most widely recognized international association for facility management professionals, supporting over 23,000 members in more than 100 countries.

"Our experience with Omnipress during the RFP process was so amazing—the communication, detail, and transparency foreshadowed what it would be like to work with them as a customer."

Lauren Krueger, Director, Professional Growth, International Facility Management Association

Challenge: Find a new partner for the print and fulfillment of educational course materials

With an extremely robust roster of education and credentialing programs, IFMA was previously working with an organization that handled all operational aspects of these programs on their behalf, from marketing to the production and distribution of course materials. IFMA made a strategic decision to move this partnership to a different organization that better aligned with the association’s long-term goals. Unfortunately, this new organization did not handle print and fulfillment services, so IFMA now had to oversee this piece themselves.

Solution: A print and fulfillment partner specializing in training materials and association best practices

IFMA conducted a standard RFP process to select a partner to handle the printing and fulfillment of student books for six educational programs and instructor kits for three programs. After performing a significant amount of due diligence, IFMA ultimately selected Omnipress because of the transparency and detail provided about costs and processes, Omnipress’ experience with associations, and their knowledge on best practices and recommendations.

Results: Full management of print and fulfillment that maintains inventory levels for course demand

According to Lauren Krueger, Director of Professional Growth, “Taking on the management and oversight of the print and fulfillment process has been a learning experience for us. Particularly when it comes to understanding how to maintain the right inventory levels.” Today, IFMA is able to allow Omnipress to truly manage the printing and inventory, so they can spend more time marketing and selling their educational products.

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