FAQs

Answers to some of our most
frequently asked questions from customers.

omnipress print digital conference event content training materials association publications

What do you offer for technical support?

For event planners, administrators and staff, support is provided via phone or email by your assigned project manager from 8:00 a.m. – 5:00 p.m. Central Time, Monday-Friday, excluding U.S. holidays. For submitters and reviewers, CATALYST features automated password recovery assistance, which typically comprises 70% of all support requests. For all other technical support questions, submitters and reviewers submit an online support request. CATALYST is integrated with Zendesk®, the leading online customer help tool in the world. We also provide 24/7 access to a comprehensive, searchable library of help articles that are updated frequently.

Read more questions from CATALYST Abstract Management FAQs