Answers to some of our most
frequently asked questions from customers.

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What do you offer for technical support?

For event planners, administrators and staff, support is provided via phone or email by your assigned project manager from 8:00 a.m. – 5:00 p.m. Central Time, Monday-Friday, excluding U.S. holidays. For submitters and reviewers, CATALYST features automated password recovery assistance, which typically comprises 70% of all support requests. For all other technical support questions, submitters and reviewers submit an online support request. CATALYST is integrated with Zendesk®, the leading online customer help tool in the world. We also provide 24/7 access to a comprehensive, searchable library of help articles that are updated frequently.

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