Project Manager

Project Manager

Job Purpose:

The Project Manager is responsible for managing customer projects, serving as a primary contact to external and internal customers.  As Project Manager assure that all customer expectations are met or exceeded in a cost effective and timely manner.  The Project Manager also acts as customer advocate in all product teams to assure a continuing focus on customer satisfaction and product improvement.

Essential Duties and Responsibilities:

• Review and plan schedules for customer projects serving as a liaison between customers, product team members, and team leads to assure:
  • The customers’ needs and expectations are met.
  • Work moves through the team efficiently and within budget.
  • Customer projects are on time and accurate.
• Manage customer projects in accordance with the following company policies and procedures:
  • Create and update job tickets and tasks with accurate information.
  • Generate quotes, purchase orders, and order confirmations as required.
  • Gather and confirm project specifications and prices.
• Understand customer needs and recommend ways our products and services can benefit end users’ needs.
• Receive questions and concerns from external and internal customers; troubleshoot and resolve problems.
• Take customer service and support to continually higher levels of performance.
• Emphasize the need for quality in the work performed by your team to avoid spoilage and churn.
• Collaborate with team members in pro-actively seeking new and better ways to perform job tasks.
• Work with leadership to develop, improve and document processes.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, but is not meant to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s degree in related discipline; or combination of related education and experience.
• Proficient in MS-Word, MS-Excel, Acrobat, Outlook, Windows operating systems.
• Experience managing multiple projects, while making quick decisions through troubleshooting.
• Ability to work cross-functionally through the company.

Desired Skills:

• Experience with cross-media products, digital and print.
• Experience with planning and/or designing web-based projects or print.
• Ability to learn new software quickly and self-teach
• Experience working in a collaborative environment.

Mental Requirements:

• Reading, writing, and calculating
• Interpersonal skills
• Reasoning/analysis
• Work with minimal supervision

Equipment/Tools Used:

Personal computer, phone, calculator, Microsoft Office Suite, OMS

Physical Requirements:
Light work (lift 10 lbs):  Occasional – Office equipment and supplies

Medium work (lift 15-25 lbs): Occasional – Boxes of manuals, books, etc.

Travel Frequency:

None